Refund Policy– Max Linen

Change of Mind | Exchange only
At Max Linen we are committed to customer satisfaction, we want you to love your new bedding as much as we loved creating it for you. We understand that sometimes colours will appear on your device/monitor a little differently than in really life, for this reason you can request a sample swatch from us.

Our change of mind policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit. Please note the cost to return the item will be at customers expense.

To be eligible for a exchange or store credit, your item must be unused and in the original packaging. It cannot have been opened or untied, not even if you placed it on your bed for a few minutes to check the look. This is due to our business launching in a time where our customers health and safety is paramount. Our Covid safe guideline states that any opened goods are ineligible for an exchange, refund or store credit. This does not apply to play mats, they may be taken out of they bag to view but remain unused to be eligible for a store credit - Thank you for understanding.

To complete your return, we require a receipt or proof of purchase.

We will not exchange or give store credit to -

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 10 days after delivery.

Refunds on Faulty or Damaged items (if applicable)
Please return your faulty or damaged item with in 60 days of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item - this email will also notify you if you have been approved for a refund. If your return is approved we will refund the return shipping expenses.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@maxlinen.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@maxlinen.com.au

Shipping
To return your product, you should mail your product to: 6 Tulong crt Buderim QLD 4556

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.