FAQ

•  Do you offer free shipping?

Yes, we offer free shipping within Australia and New Zealand on all orders over $99 International shipping is a flat rate $60.

• What is your returns policy?

Please refer to our returns page.

• Is your Linen a blend?

Max Linen is 100% French Linen, this means it is not blended with any other fabric type. Just 100% pure high quality linen. 

• What is the thread count?

Our Linen is 165-170gsm, Linen does not have a thread count, we have tried and tested different gsm weights and firmly believe our 165-170gsm is the ideal weight for bedding. 

• Why is Max Linen so affordable?

We have established direct relationships with our manufactures. Max Linen is grown in a beautiful region in the north of France. Our growers then send our Linen to our family run manufacturers in China. At Max we pride ourselves on our relationship with our manufacturers and as a result can bring you the highest quality bedding for an accessible price. 

• What packaging is used?

All our packaging options are eco friendly and we do not use plastic. At Max we are passionate about protecting our environment. Did you know that Linen is one of the most sustainable fabrics in the textile industry.

• Do the colours differ from screen to real life?

We recommend turning up your computer screen brightness to view the colour most accurately. If you are unsure of your Linen order once it has arrived do not open it and lay it on your bed. Due to hygiene, we cannot accept a return of items that have been taken out of their original packaging.

• How do I care for my Linen?

Always follow the care instructions on product labels.

Reduce wear and tear by rotating your sheets for a fresh set every week.

We recommend using a eucalyptus-based detergent on your linen products as they are gentler than other detergents, we love Eco Store which can be purchased at the supermarket. 

If using a top loader washing machine, wait until the detergent is fully diluted before putting your Max Linen in the washing machine. Detergent that is undiluted can stain the fabric.

Do not use bleach and optical brighteners. They will damage the Linen fibres as they are way too harsh for our pure linen ranges. 

A warm, gentle machine wash (40 degrees) is the optimum temperature to wash Max Linen.

Don’t overfill your washing machine – Rinsing the detergent is an important part of the washing cycles. For this reason always wash on a full cycle with a full rinse. This prevents any chemicals building up on the fibres.

Always follow the instructions on the care label for tumble drying. Line drying is recommended, if this isn't possible a low temperature tumble dry is ok. Tumbling on a low heat until 95% dry then air drying for the remaining 5% is best. 

Ensure your Linen is completely dry before packing away your Max Linen in the cupboard.

• Do you offer interior/trade discount?

Please contact us at hello@maxlinen.com.au

• More questions?

Please email us at hello@maxlinen.com.au we would love to help